Privacy Policy

Effective Date: August 26, 2026.

Hayloft is an AI-powered fictional roleplay, storytelling, and character interaction platform. We store chats, character data, and memory/context data on servers and databases so persistence, memory, continuity, safety, support, and account features can work.

Depending on how you use Hayloft, we may collect:

• Account data, such as email address, login data, user ID, account settings, and subscription tier.
• Profile and persona data, such as display name, username, pronouns, gender, avatars, preferences, and roleplay identity settings.
• Chats, messages, prompts, generated outputs, character data, character cards, opening scenes, and public character listings.
• Memory and continuity data, including memory summaries, scene state, lore/context fixes, pinned memories, and relationship context.
• Reports, safety reports, copyright or IP complaints, moderation records, and support communications.
• Usage analytics, feature events, latency data, error categories, cost-monitoring metadata, and approximate token or message counts.
• Device and browser data, such as IP address, user agent, cookies, session data, referrer, page views, advertising consent and identifiers where permitted, push-notification tokens, and diagnostic logs.
• Payment and subscription metadata, such as subscription status, product or price identifiers, renewal status, and payment processor customer IDs. We do not store full card numbers.

In the app, your username and avatar may be public. Your roleplay name, pronouns, and gender are intended for private chat personalization and are not meant to be shown publicly by default.

We use information to:

• Provide, operate, secure, debug, and improve Hayloft.
• Create, save, display, and continue conversations and characters.
• Generate AI responses and maintain memory, continuity, and scene context.
• Moderate public content, review reports, enforce policies, and prevent abuse.
• Manage accounts, authentication, subscriptions, payments, support, and service notices.
• Deliver optional story, generation, and usage-reset notifications according to your preferences.
• Show advertising to eligible Free users and verify voluntary rewarded-ad completions.
• Analyze performance, usage, safety, costs, reliability, and product quality.

Chats, prompts, character settings, recent message history, memory/context, lore fixes, safety context, and related information may be processed by Hayloft servers and third-party AI/model processing providers to generate replies and operate the Service.

Do not enter secrets, highly sensitive information, or information you do not want processed by Hayloft or third-party AI/model processing providers.

Hayloft does not currently train its own foundation models on private chat content. Hayloft may use aggregated, de-identified, or metadata-level information to improve safety, reliability, performance, memory quality, moderation, and product features. Chats and related content may be processed by third-party AI/model infrastructure providers as needed to generate responses and operate the Service.

Hayloft may use third-party processors for hosting, database, authentication, storage, AI/model processing, analytics, advertising, push notifications, payments, subscription management, email, support, monitoring, logging, security, and infrastructure. Advertising and notification providers may include Google AdMob and Expo's push notification service. These providers may process information on our behalf according to their own terms, privacy policies, and data processing practices.

Payments and subscriptions may be processed by Apple, Google, Stripe, RevenueCat, or other payment processors depending on platform. We may receive subscription metadata, customer identifiers, payment status, renewal status, cancellation status, and limited billing-related information. Payment processors handle payment details according to their own policies.

For mobile App Store purchases, Hayloft uses subscription-management services to sync purchase status to your account so Premium benefits can remove Free limits and upgrade reminders. We do not receive your full payment card number from App Store purchases.

Hayloft does not sell personal information for money. Some privacy laws may define certain analytics, advertising, or cross-context data sharing as a "sale," "sharing," or "targeted advertising" even when no money is exchanged. If Hayloft uses those technologies, we will provide disclosures and choices required by applicable law.

Eligible Free users may see banner ads. Hayloft may also offer an optional rewarded ad after certain usage limits are reached. Closing or skipping a rewarded ad does not grant the offered benefit. Premium users and users with an active trial are not intended to receive ads. Hayloft launches V3 with non-personalized ad requests. Advertising providers may still use limited device information for delivery, fraud prevention, frequency controls, measurement, and reporting as permitted by law and your consent choices.

Users may report characters, chats, messages, profiles, or content in-app or by emailing support@hayloftai.com. We may review reported content, account information, and related context where needed for safety, legal, moderation, support, security, or abuse-prevention purposes.

We retain information for as long as reasonably needed to provide the Service, maintain accounts, support memory and continuity, comply with law, resolve disputes, enforce policies, prevent abuse, maintain security, and operate backups and logs.

You may start permanent account deletion using the Delete Account tool in the app. The account becomes inaccessible, its public characters are hidden, and a deletion request is queued for removal or anonymization from active systems. You may also request access, correction, export, or help with deletion by emailing support@hayloftai.com. Limited records may remain temporarily in backups, logs, moderation records, legal records, security records, payment records, or archival systems.

Ordinary backup and log retention is generally up to 90 days. We may retain information longer where required or reasonably necessary for legal, security, abuse-prevention, dispute-resolution, chargeback, compliance, moderation, or similar reasons.

Hayloft is intended only for users 18 or older. We do not knowingly allow users under 18 to create accounts or use the Service. If you believe a minor has provided personal information to Hayloft, contact support@hayloftai.com.

We use reasonable technical and organizational measures designed to protect information. No online service, database, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

Hayloft may process and store information in the United States and other countries where we or our service providers operate. By using Hayloft, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your location.

Depending on your location, you may have rights to access, correct, delete, export, object to, or restrict certain processing of your information. Email support@hayloftai.com to make a privacy request. We may need to verify your identity before fulfilling a request.

Eligible Free users can reopen available advertising privacy choices from Profile, Settings, then Ad privacy choices. V3 requests non-personalized ads regardless of that setting.

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the Service or by other reasonable means. The updated policy will apply after it becomes effective.

Privacy questions and requests can be sent to Hayloft Technologies LLC at support@hayloftai.com. Website: hayloftai.com.